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COVID-19

For more information about your rights and your children's rights in the current context, see the FAQs and resources on the page Your rights and COVID-19. Please note that all of our services continue to be offered online or by phone, even though all staff members are teleworking.

Your rights and COVID-19
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    Frequently asked questions

    Complaints

    • Should I file a complaint, submit a report or request intervention?

      File a complaint

      • if you or another person (or group) has experienced discrimination or harassment
      • if you have experienced exploitation (Note: exploitation applies only to elderly people and people with disabilities).

      Submit a report

      • if you know an elderly person or a person with a disability who has experienced exploitation

      The process is the same for filing complaints and submitting reports. In both cases, all information you provide to the Commission will remain confidential.

       Request intervention

      • to enforce the rights of a young person under the care of the Director of Youth Protection (DYP) or other youth protection services

      Request intervention

      Submit a report to the DYP 

      • if a child is being abused or is experiencing a situation that affects their health or development.

      The DYP is the organization that receives these reports and which can intervene to protect the child.

      Submit a report to the DYP

    • What is the deadline for filing a complaint with the Commission?

      The deadline depends on the reason for the complaint. In general, we advise you to file your complaint as soon as possible.

      Complaints of discrimination or harassment

      • No later than 3 years after the fact
      • No later than 6 months after the fact if the situation involves a municipality or the police

      The Commission may decide not to process a complaint if the most recent events occurred more than two years ago (in keeping with section 77 of the Charter).

      Complaints of exploitation

      You have up to 3 years after becoming aware of a situation to report it or file a complaint.

      The only exception is if the victim’s physical or psychological condition prevents them from doing so. It is then said that it was ‘impossible for the victim to act’ and the deadline may be extended.

      Requests for intervention (Youth protection)

      You may request intervention at any time after the fact. There is no deadline (also known as a limitation period) for asking the Commission to intervene.

    • How long will it take to process my complaint or request for intervention?

      In youth protection cases (request for intervention)

      We will make every effort to process your request for intervention within 6 months.

      See the request for intervention process


      For discrimination, harassment or exploitation (complaint)

      We will make every effort to process your complaint within 15 months. We handle all complaints in the same way, but the processing time of each complaint depends on the complexity of the case. Some cases can also be resolved more quickly through mediation.

      See the Charter complaint process

      
      Staff members explain the request for intervention process

      Staff members explain the handling of a complaint for discrimination or harassment

      Staff members explain the handling of a complaint for exploitation

    • Can I file a complaint from outside Québec?

       Yes, you can, if the situation you experienced or wish to report took place in Québec.